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Forex Brokers Interviews: questions and answers


Interview with Broker MARKETS.COM (FEB 2015)

Here, we present a brief interview with Francisco Rodriguez, the Asia-Pacific business development director of Markets.com. Mr. Rodriguez kindly agreed to answer some interesting questions about the company, its newest offers, and to talk about forex markets in general.



US Clients



PAMM accounts

Segregated Accounts

Managed Accounts

Islamic Accounts


Swap Overnight

Trailing Stop

Pending Orders

One Click Trading

Mobile Trading

Automatic Trading

Question 1)

Let’s start with a brief personal introduction: What is your position? And what is your professional background?

I have been the head of all Markets.com operations in Asia since May, 2014. I hold a dual Law and Economics degree, and my entire professional career has been oriented towards gaining financial and regulatory experience. Before join Markets.com, I was working for big firms such as American Express and Live Nation.

Question 2)

What are the things that, according to you, differentiate your company (Markets.com)?

Responsibility, security, liquidity, and a fair play policy. All our employees are committed to showing our clients results, treating them case by case, with the dedication to create win-win professional business relationships.

Question 3)

Why should a trader choose you instead of another broker?

First of all because we are a secure and fair play broker. That’s easy to say, but now, with the recent events in the market, we have proof that our risk management team did a great, professional job, and (unlike other brokers) we didn’t have any negative impact. Secondly, besides MT4, we have now developed our own platform, and now our clients can access so many advanced features and have a flexible and accurate trading experience. Thirdly, our company has invested significant amounts of resources to provide the most qualified tools for our investors. Some examples include our educational materials, seminars, and webinars – and of course, our qualified trading specialists who work hand in hand with each of our clients. Finally, our commitment is to drive results for our clients.

Question 4)

Do you have any new projects for your customers?

Yes! We have a VIP rewards program in cooperation with our partnership with Arsenal football club. This represents added value for our clients, who can now experience a VIP package and travel to watch live matches. Furthermore, in terms of education, Markets.com is about to launch an exciting, new project that will definitely represent great extra value for our clients.

Question 5)

What advice do you give to customers to take advantage of the services of Markets.com?

The best way to take advantage of those services is to be in direct and constant contact with our trading specialists. They represent one of our greatest strengths since they are in direct contact with the clients and are updated on all the promotions, projects, and new tools that our company constantly offers. Furthermore, our customer service department also works 24/7 to assist clients with any inquiries. On top of that, I also recommend they use our live chat feature and to pay close attention to our website for any updates.

Question 6)

Which services do you offer to your clients to support/help their investment decisions and/or trading?

As I already mentioned, there are two key points. One is our educational packages, which include webinars, seminars, signals, and interactive materials. The second is our trading specialists, who support and help clients use all the tools needed to make educated trading decisions.

Question 7)

What advice can you give to traders - especially to those who have just started trading the markets?

First, I welcome them, since they made a great decision join us! After that, I’d advise them to take the time to work and take control and responsibility for their own investment decisions. I would strongly recommend that they read all our materials, to pay attention to our trading specialists who will guide them – and to have fun, because the forex industry is exciting! But, at the same time, it requires education and consistency.

Question 8)

What are the most common trading errors? What are the best trading strategies to keep in mind?

The most common trading error is to allow your emotions to control your mind, because this causes you to lose your strategy and to lose your objectivity. Once you have defined your trading strategy, you need to stick to it and be ready for all the market moves without losing faith in your strategy. As a trading strategy, I recommend the “Bollinger Bands” – that’s one of my favorites.


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